Frequently Asked Questions
Discover everything you need to know about shopping with Ludovic de Saint Sernin, from our artisanal craftsmanship to global delivery services.
Where does Ludovic de Saint Sernin ship?
We offer worldwide shipping. Delivery times and costs vary depending on the destination. All orders are processed within 2-4 business days and shipped from our studio in Paris.
How can I ensure I select the correct size?
Our collections often feature gender-neutral silhouettes and adjustable elements. Please refer to the specific size guide located on each product page for detailed measurements. If you are between sizes, we recommend contacting our customer service for personalized advice.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags and original packaging intact. Please note that certain delicate items or made-to-order pieces may be subject to different return conditions.
Are your products made sustainably?
Ludovic de Saint Sernin is committed to high-quality craftsmanship. A significant portion of our collection is handmade in France, utilizing local artisans and responsibly sourced materials to ensure longevity and minimal environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay. All transactions are securely processed and encrypted.
Can I modify or cancel my order after it has been placed?
Once an order is confirmed, we begin processing it immediately to ensure timely delivery. Please contact us at [email protected] as soon as possible if you need to make changes; however, we cannot guarantee modifications once the order has entered the shipping phase.